Refund policy

Easy Returns, Happy Artists

We keep it simple, just like our products. Every Soolla-branded product is backed by a 60-day love-it guarantee. If you’re not completely happy with your purchase, you can return or exchange it within 60 days—no questions asked. A full refund will be issued within 7-days of receiving your return.

Ready to exchange, return or need help with something else? Email us anytime at hey@soolla.co

Exchanges 

We want to make sure you get what you need ASAP. For exchange requests, we’ll ship your replacement item right away. Inside the package, you’ll find a pre-paid shipping label to return your original product. Once you receive your new item, just use the label to send back the original—no hassle, no waiting!

For Our Friends in the European Union (14 Day Cooling Off Period)

If your order is headed to the EU, we’ve got you covered with a 14-day “cooling off” period. You can cancel or return your order within 14 days—no questions asked, no explanations needed.